What our Customers say...
I would like to thank your team including MJ, Sandy, Hector and Alex for their exceptional service. Throughout the process, they have been helpful, honest, reliable and understanding to my needs for this project.
Everything was great, exceeded my expectations. AJ and Mike were thorough and patient and meticulously cleaned up after removing drywall. MJ was reassuring and helpful from my first phone call and throughout. Thank you all so much.
After finding damage from mold in our office we called SERVPRO to help us. Their team was quick and efficient, allowing us to return to normal as quickly as possible.
SERVPRO and Operations Manager, Marty Hoffman have been a lifesaver. I'm completely impressed with their professionalism and the ability to contact them whether they're in the office or not to get a question or concern addressed. I would highly recommend them -- we have a house in Casselberry and they had a lot of work to do around water damage. Their advice was spot on and they did what they had to do quickly.
I have to let you know that from start to finish, when dealing with your company, I have been treated with such care and such professionalism. Your company stands far above the rest.
MJ, with the mitigation side is an angel. He is very knowledgeable and has a compassionate nature that resonates. At a time when everyone was telling us contradicting information and we didn't know who to trust, he came along and set everything straight. I am so grateful because I was initially working with the wrong company as they were trying to take advantage of us.
Sandy has been wonderful to work with. She is a delight to talk to and she gets done what needs to be done. All the way to the repair side, with Mike Train. After talking to my insurance, who have been very confusing and at times misleading, I again was under the wrong impression from them and Mike took his time thoroughly explaining how everything works and what our rights are.
I talked to Healthy Home Environmental Services at length about your company and the difference in the experience with you from start to finish. They were shocked that the company that they were referring customers to was so dishonest and horrible and they will be referring more customers your way.
My husband and I would love to come in the office sometime, bring some coffee and shake your hand. As an owner of a small family owned company myself, it speaks volumes on you and your character to have such quality people working with your company.
Thank you again and God bless you.
Extremely professional. My wife and I were so happy with the service. They far exceeded are expectations. Special Thanks to KEVIN from SERVPRO for the fantastic thorough job.
We are a non-profit 501(C)3 organization that helps underprivileged and special needs children experience music. We have a small rehearsal space that flooded during a freak thunderstorm.
I called SERVPRO and they responded right away. Before we knew I the water was removed and the room was ready to use again (luckily it has a hard floor and not carpet).
They also gave me some suggestions on what to have the landlord do to prevent this from happening in the future.
I would not hesitate to use or recommend them again!
We went away for the weekend and came home to find out that a water valve on the wall had burst and leaked a lot of water into our home. I immediately called my insurance company (Allstate), who recommended me to SERVPRO.
Within a few hours I had several members of the SERVPRO team at my home setting up equipment and getting rid of the water that was covering over 2700 square feet of my home.
Over the next several weeks the team at SERVPRO helped me get everything back to normal. My floor was replaced, my plumbing repaired and thing got back to normal at my house.
The most helpful and surprising part of the process was when it came time to repair my kitchen cabinets. SERVPRO has their construction manager come look at the damage. He quoted me $5000 to have it repaired, which my insurance company approved.
A friend of mine, who is a professional carpenter offered to redo the entire kitchen for $7,000. SERVPRO worked with my insurance company to make that happen, even though it meant they did not get my business to restore the kitchen.
I would recommend SERVPRO to anyone!
As the property manager of several commercial properties, pre-hurricane, I reached out to make sure I had my key post-hurricane vendors lined up. I could not have made it through Hurricane Irma without SERVPRO of West Orange. I would not think of going through a weather event without these folks. I would not even think of using another vendor for clean up and restoration services--period. I have been a very happy customer of Shannon Perez and her crew for many years now. Post hurricane, it felt as if Christen Albert never left my side. She never lost her can-do attitude or sunny disposition, and I know she had to be exhausted but she never let it show and she never let up. She never left her cell phone during those first critical days. We were all working in difficult conditions but Christen, Dan and Shane delivered on every affected property, every time…and always with a smile. Their customer service is matched only by their knowledge base, which is incredible. I have never had them recommend anything they felt I didn’t need to remediate my water issues. If they tell me they need to bring in a particular piece of equipment for ‘x’ amount of days, I know that is what has to happen. They have never once let me down. Thanks, Guys!
Amazing customer service, management and staff!
SERVPRO was wonderful to work with. We started our business arrangement months ago when Matt made a sales call to our property. We took his advice to set up an ERP to have ready and available in the event of a disaster situation. We now have the app on our phone and found it to be such a peace of mind- especially during the hurricane. All we needed to do was activate the App. What an awesome service! Thank you Matt and SERVPRO for looking out for us and providing quality service!
As a mother of three children under 5, I was highly concerned when mold was found in a home we purchased. We called SERVPRO to help. Not only did they remediate the mold efficiently and effectively, they were professional and kind, as if they were helping a family member. Now my family and I can live care free knowing our home is safe thanks to SERVPRO.
Just wanted to drop you a note to let you know how please I am with the repairs to the Emerson Park Clubhouse that SERVPRO completed. As you know we had a severe flood which caused extensive damage and we were unable to use the clubhouse.
Your SERVPRO team did an excellent job getting everything restored back to normal in a timely manner, and the residents of Emerson Park and myself are truly grateful for that. I will continue to use the services of SERVPRO when needed.
Again, thank you for a great job.
Due to the heavy rain and high winds from Hurricane Irma, one of the medical office buildings that I manage lost the exterior shell on two sides of the building, allowing wind driven rain to enter the building.
Upon seeing the building, I called SERVPRO and they had equipment onsite the same day. Going forward, they developed a plan to remove, remediate and rebuild the affected areas while staying in constant communication with me.
I would highly recommend SERVPRO in the event of any emergency.
When hurricane Irma caused significant damage to our property, our first call was to SERVPRO of Apopka. They were familiar with our property thanks to the free Emergency Response Plan that they had completed for us just months before. After the initial emergency cleanup of our major damage spaces, we incurred additional issues during the repair process. Each time we contacted Christen and her team, we received immediate service with amazing attention to details. Thank you, SERVPRO, for helping us get back to business as usual!
Oh my goodness they came and swooped down and took care of everything for me. It was such a relief having somebody work between me and an unyielding insurance company. They handled everything beautifully. Highly highly recommend them in any kind of home issue.
Arrival times of tech's varied wildly from earlier than set appt. to much later. Difficult to tie down when inquired. Very professional staff (other than time issue but we were dealing with hurricane response) we appreciate the immediate response same day as incident.
SERVPRO was professional and did a wonderful job. Please give Scott kudos for being very upfront!
Thank you for all your hard work!
Your employees were prompt, courteous and helpful. They exceeded out expectations.
I appreciate this company and their employees.
Debbie and her team did an outstanding job and you could tell that her number one concern was for me to be totally satisfied. Great job!
What can I say, they are an awsome team! Thanks to all for caring for my belongings as if they were your own. Thanks to Nicole, Nikki, Cindi, Kevin, Mary Lou and Lonnie, you are the best. Thanks for all your hard work.
The gentlemen were very knowledgeable and courteous. The technicians that came throughout the process were so friendly that we'll kind of miss them. Even our dog liked them - never barked when they came.
Thank you again to Michael Johnson for a job well done on remediation in garage area of our home. I would have no problem recommending SERVPRO to neighbors or friends
Sandy and the rest of the team were fantastic!
I want to take this opportunity to commend your employees who performed work at our home following a flood on our first floor. They are all a credit to your company.
Mike Train and Marty Hoffman hung some very heavy mirrors and pictures for us. They performed the task with precision in their measurements and displayed genuine care in handling the items.
Cindy and her packing crew executed their tasks efficiently and carefully. They packed every item with great care and showed the same care when loading the truck. Additionally, they performed the return offload in an outstanding manner.
These employees were a pleasure to have in our home. They displayed professionalism, a can-do spirit, a respectful and personable demeanor, and genuine customer service during their work.
We will recommend SERVPRO at any chance we get.
These guys are the best!
I have worked with the SERVPRO team of Apopka/Wekeva several times and they have been outstanding in all respects. Simply the best mold remediation company I've ever worked with.
I would like to thank Michael and his team for a wonderful job done. I was very overwhelmed at the damage my deceased mom's house had incurred and then on top of that asbestos was found. Michael and his team made a terrible situation almost unnoticeable by the great job he did to coordinate the cleanup and removal. Should this ever happen again to me or a friend, I'd give a recommendation in a heart beat for Michael's assistance.
A team of wonderful professionals! Scott Tracy is the best anyone could ask for!
Thank you to Scott Tracy and his SERVPRO franchise. A dear friend of mine that lives in Windemere had a water loss and was hesitant about contacting a restoration company due to a bad experience he had with a different restoration brand. I recommended that he contact a local SERVPRO franchise. He did, an inspection was provided and reassurances were made. At the end of the day, excellent customer service and professionalism were displayed due to top notch training and core values.
From the consultation appointment Giuseppe and Dan were really great! He and Dan did amazing work, and were a joy to have in my home. My son just fell right in love with them. Loving the better air quality, looking forward to a lack of gray dust all on everything!
Thank you SERVPRO of Apopka/Wekiva for replacing the old dilapidated shelving in our pantry; we are so grateful for this donation and how it will enable us to serve our clients better.
Their team always arrived on a timely manner and they were also so very polite.
Very professional, caring and comforting. They were very thorough and did a fantastic job! We are very pleased with your services and we loved Cindi! She came in and explained everything and kept us constantly updated. We will definitely recommend your company!
They were very helpful and understanding. Thank you for all the help in my time of need
I was very happy with the job shane did. He was very professional.
Just wanted to let you know how grateful I am for your quick response and for the great quality of your service. Your people are wonderful they worked so well for us and always showed respect and consideration during our difficult time.
Very efficient to the 10th degree. Would highly recommend to anyone in need of your excellent services. Great Crew!!
SERVPRO did an excellent job on my house. I am very impressed. I will definitely recommend SERVPRO. I am very pleased.